Over the past decade, there has been a notable shift towards human-centered design in public benefits programs. Technology barriers are being re-evaluated by organizations like Nava, Civilla, and Code for America, to name a few. Thanks to these and other partners, advocates have a blueprint and field guide to apply human-centered design to digital benefits nationwide.
However, this looks at only one aspect of benefits enrollment - the digital experience. Our current view of human-centered design often focuses on technology and web design, but human-centered design should be applied everywhere, because everything is designed. City planning is a great example of this....