Assisters sit at the intersection of direct service and systemic change. We are the ones hearing firsthand the struggles of families trying to put food on the table. We saw the frustration of seniors navigating complex SNAP applications. We recognize the barriers—whether it’s confusing paperwork, language access issues, or outdated eligibility rules that do not reflect today’s economic realities. And because we see these challenges up close, we are uniquely positioned to advocate for change.
When I was in college, I didn’t have a dining budget. My parents didn’t put funds onto a college meal plan card so that I could eat lunch at the dining hall, and I didn’t have any sort of college savings set aside. I had SNAP.
I grew up in poverty, and my parents never made it above lower-middle class, so I was mostly on my own through all three of my collegiate attempts. First, in Portland, Oregon, I worked as a barista to get through one semester of part-time classes at Portland Community College. SNAP helped me feed myself during this time, but life had other plans for me, and I dropped out after my first semester.
Over the past decade, there has been a notable shift towards human-centered design in public benefits programs. Technology barriers are being re-evaluated by organizations like Nava, Civilla, and Code for America, to name a few. Thanks to these and other partners, advocates have a blueprint and field guide to apply human-centered design to digital benefits nationwide.
However, this looks at only one aspect of benefits enrollment - the digital experience. Our current view of human-centered design often focuses on technology and web design, but human-centered design should be applied everywhere, because everything is designed. City planning is a great example of this....
Fannie Lou Hamer’s life experiences inspired generations of Black agricultural resistance in Atlanta and beyond. Ms. Hamer was a sharecropper and domestic worker on the Marlowe Plantation for 18 years before she led a group of Black Mississippians to the state courthouse to apply to register to vote. She returned to an ultimatum from her employer, “either withdraw her application for voter registration or be fired…”
Still, being a SNAP participant has a certain stigma, and I surely felt the sting. I still remember the looks I would get when I would occasionally shop at the local “gourmet” grocery store. At this store, you had to tell the cashier you were using EBT before swiping your card. My face would flush, and I’d mumble to the cashier, hoping the person behind me in line didn’t hear me. If only people could look past their judgment and see how an occasional treat soothed my heavy heart, easing my worries for just a moment. Everything was so hard — why did I have to feel guilty for the type of food that I chose at the grocery store?
Assisters sit at the intersection of direct service and systemic change. We are the ones hearing firsthand the struggles of families trying to put food on the table. We saw the frustration of seniors navigating complex SNAP applications. We recognize the barriers—whether it’s confusing paperwork, language access issues, or outdated eligibility rules that do not reflect today’s economic realities. And because we see these challenges up close, we are uniquely positioned to advocate for change.
Over the past decade, there has been a notable shift towards human-centered design in public benefits programs. Technology barriers are being re-evaluated by organizations like Nava, Civilla, and Code for America, to name a few. Thanks to these and other partners, advocates have a blueprint and field guide to apply human-centered design to digital benefits nationwide.
However, this looks at only one aspect of benefits enrollment - the digital experience. Our current view of human-centered design often focuses on technology and web design, but human-centered design should be applied everywhere, because everything is designed. City planning is a great example of this....
